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Conditions of Use


This website advertises and sells products online. It is suitable for viewing by all age groups. In order to purchase goods, you will need to pay by credit card or via a PayPal account, so this limits transactional capability to people who have such a method to pay for the goods.

We will not knowingly sell goods to a person who does not have the transactional capability to pay for them and this implies that we do not sell goods to minors.

The products offered for sale on this website are illustrated by images and there is always a possibility that the image used on the website may not exactly represent the product being displayed. Images are therefore for illustrative purposes only. We reserve the right to substitute a product with one of equivalent features and value, and will contact you via email or telephone if there is sufficient difference to warrant discussion.

No goods will be made up or shipped until full payment has been made.


Customers select the products they wish to purchase by navigating to those products through links provided on the website.

Many products require your personal input before they can be added to your shopping basket. Examples of such products are engraved tags, where we need to know what you would like us to engrave on the tag(s).

You provide these details by completing required input fields on the product's page(s).

The site will not allow a personalised product to be added to the shopping basket until you have CONFIRMED your selection in the final input field.

When you have selected all the products you wish to purchase, you can VIEW your shopping basket, where you will see all items listed, plus a small image of the item(s), the quantity you are ordering, the unit price and the total price.

You can DELETE or UPDATE items in your order using links and symbols on the shopping cart page.

The shopping cart page also shows you the SHIPPING (postage) OPTIONS and the COST of each option available to you. These options are determined by the SHIPPING DESTINATION ADDRESS you choose, and can change if you select different countries/regions. Foreign countries, for example, will only be offered Airmail as a postage/shipping option.

UK shipping destinations are offered more options, including:

  • Standard Postage (Royal Mail 2nd Class)
  • Priority Postage (Royal Mail 1st Class)
  • Airmail (Royal Mail) for international orders.

You select your postal/shipping option during the CHECKOUT PHASE of your visit. The site will automatically update total payment due after your selection is made.

If you wish to send your item to a different postal address, you can add this address at the CHECKOUT PHASE. Again, the site will automatically update to show postage options relevant to the shipping destination you choose.

Please note that your bank card account, or PayPal account (if you choose this payment option) are charged immediately.



All prices are shown INCLUSIVE OF VAT (where applicable). Offline bulk orders for commercial customers may detail the VAT charge.


Before you submit your order:-

If you wish to alter, delete or modify your order BEFORE YOU SUBMIT IT to us, you can make such changes using features within the website.

If you have made errors in any bespoke instructions to us - eg: what you would like engraved on a tag - you will need to DELETE that product from your shopping cart, return to that product's information page, and re-input your data, then add the product to your shopping basket once again.

Please Note: Some input fields on the product pages have upper limits on the number of characters you can insert. It is important for you to CHECK YOUR INPUT DATA before you add the product to the shopping basket.

You can select and alter shipping addresses and shipping methods during the checkout phase. You can also add a different shipping address at this phase of your visit.

If there are errors in your BILLING ADDRESS, your payment may fail. Our payment processor requires accurate information regarding your name and billing address. This is for security and personal data verification reasons, and is there to reduce the risk of fraudulent transactions.

If you need to ADD COMMENTS or ADDITIONAL INSTRUCTIONS to your order, you have an opportunity to append these to your order as a final step in the check-out phase.

After you submit your order:-

If there are errors in your order AFTER you have submitted it AND PAID, then it is essential you CONTACT US as soon as possible to report the errors.

If we have started production on any bespoke item, we may not be able to make any alterations and you may STILL BE CHARGED for the work done - even though it has errors. You may be required to place another order for that item, with the correct data, and you may have to pay the advertised prices (including postage) for the corrected item.

Such instances mean that we may be exempt from the UK regulations relating to CANCELLATIONS, REFUNDS AND RETURNS.

If we have not started production of the item(s) in question, we are in a better position to make the corrections, and to ensure that the corrections are applied to your order. SO... it is important to make contact with us as soon as you can, if you have made errors.

Where we see obvious errors - such as a phone number that has too few digits - we will get in touch with you to ask you for correct information. We can only do this IF YOU PROVIDE CONTACT DETAILS,so a telephone number and/or valid email address is necessary.

If we cannot contact you by phone or email, we may choose to write a letter to you. This can delay production significantly.

If we cannot contact you by any reasonable means, we will put your item(s) "on-hold" until you wonder what's happening, and get in touch to find out.

In general, WE PRODUCE WHAT YOU ASK FOR, and therefore take no responsibility or liability for errors which are made by you on all orders placed, paid for, and delivered to you in good faith.

Please do not send cash, cheques, postal orders, money orders, or credit card numbers via email or through the post. Provide a telephone number in your correspondence and we will phone you for card details.

We have the authority from our payment processor to take card details over the phone, and will need your full name (as shown on the card), the card details, AND the card billing address.

We do not store this information. We use it to immediately process your payment and all record of it is destroyed in line with our bank's requirements for data handling.

We do not accept cheques, neither do we offer credit terms.


Upon completion of your order and final payment, the system will automatically and immediatey email you a CONFIRMATION RECEIPT. This will reach you only if the email address you provide is current and valid. It is your record of your purchase and should be stored by you - either on your computer, or by being printed out and filed manually.

If you choose to pay using a PayPal account, PayPal will also email you a transaction record, to the email address registered by you at PayPal.

The transaction is also recorded on our system, and can be recalled by you, by logging into the website and following the "My Account" link which appears at both the top of every web page, and in the website footer area. You can print out this data as a record of your purchase, if you wish. It also serves as your invoice.

Customers who have regstered their data with us (ie: set up an account), will be able to see a full archive of their order history. You can VIEW past orders, PRINT OUT invoices for past orders, and RE-ORDER from a past order. Printed invoices / order confirmations (on paper) will be provided ON REQUEST ONLY. There is no postal fee for having these items mailed to you. They will be mailed Royal Mail 2nd Class, at our expense.



You have rights to cancel an order, and to return unwanted or defective goods. Some of the products we provide, particularly those that are MADE TO ORDER, may be exempt from the regulations governing order cancellation. If you wish to cancel an order, or return any item(s), please follow this link:-




Products sold on our website are fit for the purposes described and do not contain any toxic or harmful substances.

Purchasers of our products must inspect them at appropriate intervals to determine any wear-and-tear, and must take appropriate action to ensure the goods are not allowed to deteriorate to a point where they present a risk to others (either people or animals).

We provide our products and services with the understanding that the products will be used responsibly by the purchaser(s) or end-users, and that such usage will be in accordance with the products' designed or stated purposes.

The owners of this website and all our agents, are not liable for any damages, injury or harm caused to any person or animal as a result of inappropriate use or, or application of, the products we sell. We will assume that anyone ordering products from us intends to use them for the sole purpose for which they have been designed, and according to the purpose which we describe on this website. We, nor our agents and partners, including affilates, suppliers, sales people, manufacturing personnel, accept any liability for misuse of the product, or any consequence of using the product negligently or carelessly.



All content of this website are copyright. Images and text used to describe our products and services may not be reproduced either manually or electronically, unless specific permission is granted by the owners of the website.



The Tag Market adheres to the conditions specified in the UK Distance Selling Regulations and the conditions specified in UK Ecommerce Regulations.

We operate under English Law (England & Wales) and in any case of litigation will apply the laws of England & Wales.



Our full PRIVACY POLICY can be seen HERE.


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